Learn the Eleven Points of Laser Coaching: Time (45 minutes)
Presented by Shirley Anderson, MS, MMC
Copyright 1997

Promise: Shirley Anderson will:
1.  Train you how to do on-the-spot coaching.
2.  Share fundamentals of being able to coach someone you've just met
     with sensitivity, clarity and precision
3.  Learn the 11 points of laser coaching
4.  Practice in role plays (really actual laser coaching)
5.  Get individual feedback.

WELCOME
This is Eleven Points of Laser Coaching Breakout.

AGENDA
I'm going to tell you about myself.
Give you the agenda for this 45 minutes.
Review 11 Points of Laser Coaching
Points of interest about coaching models
Redefine Laser Coaching
Introduce new coaching model and place Laser coaching in that.

Do actual laser coaching in a group.

You will each need to think of something you would like to be laser coached on.
 I'll give you time to think and write it down in a moment.

ANY QUESTIONS?

INTRODUCTION:

I am Shirley Anderson

• full-time personal and business coach.
• work primarily with professionals: attorneys, 

financial advisors, managers and other senior and junior coaches.
• am forming a coaching firm called Coaching Colleagues, and developing the Accelerated Mentor Coaching program with Pat Murphy
• background includes 30 years of experience in the corporate arena, much of it in management and training, as well as 
• a long-term involvement with private, non-profit criminal justice organizations
• over past 20 years have probably worked with over 3,000 offenders, both one-one, gang youth and formal probation groups.
• Has greatly influenced my style and philosophy of coaching.

• Senior Trainer  for Coach University and was a member of the original Trainer Team and Advisory Board. 
• in that capacity, I was instrumental in the development of early programs and  procedures for Coach U.
• Have a Masters degree in Criminal Justice and am a Certified Coach in Life Planning, a Certified Mentor Coach, and was the first graduate of Coach University.
• I live in Miami Springs, Florida and have an international practice.
• I am known for my direct, no-nonsense coaching style. 

PREPARE SITUATION ITEMS TO BE COACHED ON:
Take 30 seconds and write down something you would
like to be coached on.  Some coaching will be at the front
of the room and some will be with a partner.
Start now:
(time 30 seconds)
Okay, stop.  Thanks.

AGENDA

A.  REVIEW THE 11 POINTS OF LASER COACHING

Eleven Points of Laser Coaching

1.  People aren't broken; don't try to fix them.
2.  The client cannot change another person; they
      can only change him/herself.
3.  Subtract the client's self doubt.
4.  Clients want our partnership vs. our advice.
5.  The client is responsible for the choices they have made in life.
6.  If the client thinks they are in trouble, they are.  About anything.

 - modify that to include this:  If you have any doubt, ask yourself
(and ask the client, “Is this really a problem?”)

Maslow:

 1) Physiological:  food, drink, shelter, relief from pain 
 2) Safety and security:  freedom from threatening events or surroundings.
 3) Belongingness, social, and love:  friendship, affiliation, interaction, 
     and love
 4) Esteem:  self-esteem and esteem of others
 5) Self actualization:  fulfill self by maximizing use of your abilities, skills, and potential

Coach U’s Path of Development

 1) Restoration:  heal trauma, free of addictions/ compulsions,
      incompletions ok
 2) Personal Foundation:  Standards, needs, boundaries etc.
 3) Adult:  internally motivated, money and reserve, responsible
     for self and life
 4) Attraction:  community, network, friends and family
 5) True Values:  career/work integrated into life, expresses values, values
      known and honored
 6) Fulfillment:  peaceful, happy, effortlessness
 7) Legacy:  created and lived, contribution, vision and purpose clear

  9.   Converse with the wise part of the client.
10.  Recognize b.s. immediately.
11.  Speak the truth as it occurs; trust your Self.

B.  COACHING MODELS - CONTEXT FOR LASER COACHING
•  4 L’s - Listen, Love, EnLighten, Lead
•  New 123 Coach - Listen, Evoke, Clarify, Discuss, Support
•  NEW MODEL FOR LASER COACHING TODAY:

T I DA L - Touch, Intrude, Design, Align, Lead

Laser Coaching is about the first two steps:
Touching and  Intruding
In fact, I want to re-label what we're doing from
LASER Coaching
             to
LASER Problem Identification 

Traditional Coaching can mistakenly be like classic “Scientific Problem Solving”:

Situation, Brainstorm, Alternatives, Choose One, Implementation, Follow Up

NO NO, NO, NO

This is Laser Coaching,
      (now identified as Laser Problem Identification):
 

Client:  I have this pain in my eye, and it is a problem for me.
Laser Coach:  When did this start?
Client:  When I started sticking myself in the eye with a sharp stick.
Laser Coach:  Stop sticking yourself in the eye with a sharp stick.

BACK TO TOUCHING AND INTRUDING:
This is the Express version to set up Laser Coaching.

Touch the client emotionally, intellectually, physically.

Establish trust.
Be in their shoes
Acknowledge them
Know them
See their vision
Get Permission (10 x more than you think you need)

Interact with what they say and what's behind what they say.
Listen to and look for their intelligence, values, purpose, strengths, greatness
Be respectful; use a light touch.
Stand for them; advocate them.

Take a position opposite of what the client says.
Exaggerate what they are saying to the maximum.
Point out the inconsistencies.
Step over nothing.
Give them something to disagree with.
Ask them, “What's the best way to work with you here?”
Ask them, “What else is true about this situation?”

HERE'S HOW IT GOES:
 1.  Someone will stand up and present their situation or a client's situation.
 2.  I'll ask each of the 3 coaches what their immediate take is on it.
 3.  I'll comment,  maybe.
 4.  I'll ask one of the coaches to work with the client.
 5.  Touch, get permission to laser them.

Listen;  listen for who the person is and what the real problem is
ask one or two information questions; work fast
make sure you get the client vs. understand the problem
laser a couple messages.
Check it out to see if you’re on the same page
tell them what to do / be / etc.

Then we’ll do it again.
Remember, this is not a 30-minute weekly coaching session.
the purpose is not to do anything but:

• stand for the person
• get permission
• listen
• speak
• give one approach
• check it out

The more you practice lasering, the better you get.
Doesn’t have to be breakthrough or life-changing, just precise,
accurate and sensitive.

The Tao of Leadership by John Heider.
# 14,  page 30  Knowing What is Happening
# 20, page 39 Traditional Wisdom  (first two paragraphs)